The Gray Bunny (graybunny) wrote,
The Gray Bunny
graybunny

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Expedia 1, Enterprise 1, Bunny 0

When I turned in my rental car, I was surprised by a bill about three times as big as I expected. I protested that this was not the rate I'd been quoted through Expedia, but they couldn't find any record of anything. I paid it in order to get out of there, and because I didn't have the paperwork from Expedia. They said that if I found it, I should call.

Well, today I looked it up on Expedia. I made a reservation at $18.99 a day, but I was charged $58.99 a day. I called Enterprise, and they said that because it was a reservation instead of prepaid, I had to pay the regular rate.

So:

1) Fuck Enterprise for not honoring their advertised rates.

2) Fuck Expedia for showing that rate even though the reservation didn't require the agency to honor it. The small print says that the amount listed will be "charged at the time of rental." I'm not even sure it's possible to prepay — I didn't see that as an option anywhere. Maybe it's just purely deceptive advertising. The rate was a lot lower than other agencies at the DFW airport.

I figure I'll wait a week and then write a letter to both companies, letting them know why they have lost my business.
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